Legal Information

Last updated: April 29, 2026

Gluonme Store is a commercial name operated by Kairos Learning Solutions LLC, a registered limited liability company. Kairos Learning Solutions LLC bears full legal responsibility for all transactions, representations, and obligations associated with gluon-me.com and the Gluonme Store brand.

Contents

1. Company Information
2. Terms of Service
3. Privacy Policy
4. Shipping Policy
5. Returns & Refunds
6. Contact Us

1. Company Information

The following legal and operational details apply to all transactions conducted through gluon-me.com.

2. Terms of Service

2.1 Acceptance of Terms

By accessing or placing an order through gluon-me.com, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2.2 Products and Availability

Gluonme Store retails physical workspace accessories and desk organization supplies, including but not limited to desktop storage trays, document holders, cable management tools, pen cups, and monitor stands. All product listings are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without prior notice.

2.3 Pricing and Payment

All prices are listed in US Dollars (USD). We reserve the right to modify pricing at any time. We accept major credit cards and other payment methods displayed at checkout. Payment must be received in full prior to order fulfillment.

2.4 Order Acceptance

Submission of an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. An order confirmation email does not constitute formal acceptance; acceptance is completed upon shipment of the goods.

2.5 Limitation of Liability

To the fullest extent permitted by applicable law, Kairos Learning Solutions LLC and Gluonme Store shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability for any claim arising from a purchase shall not exceed the purchase price paid for the relevant item.

2.6 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Monterey County, California.

2.7 Changes to Terms

We reserve the right to revise these Terms at any time. Changes are effective immediately upon posting to this page. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

3. Privacy Policy

3.1 Information We Collect

When you place an order or contact us, we may collect the following personal information:

• Name, billing address, and shipping address
• Email address and phone number
• Payment information (processed securely; we do not store full card details)
• Order history and product preferences
• Device and browsing data collected via cookies and analytics tools

3.2 How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Improve our website experience and product offerings
• Send marketing communications where you have opted in
• Comply with legal obligations

3.3 Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with trusted service providers (such as shipping carriers and payment processors) solely to fulfill your orders. These parties are contractually obligated to keep your data confidential.

3.4 Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and facilitate checkout functions. You may disable cookies in your browser settings; however, some site features may not function as intended without them.

3.5 Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, or resolve disputes. You may request deletion of your data at any time by contacting us at [email protected].

3.6 California Privacy Rights (CCPA)

Residents of California have the right to request disclosure of the personal information we have collected about them, request deletion of that information, and opt out of the sale of personal information. To exercise these rights, please contact us using the details in Section 6. We will not discriminate against you for exercising your privacy rights.

3.7 Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. No method of transmission over the internet is completely secure; while we strive to protect your data, we cannot guarantee absolute security.

4. Shipping Policy

4.1 Shipping Rates

A standard flat shipping fee of $5.99 USD applies to all orders. This rate is displayed at checkout before payment is confirmed.

4.2 Order Processing

Orders are typically processed within 1–3 business days of payment confirmation. Processing times may be extended during peak seasons or due to unforeseen circumstances. You will receive a confirmation email with tracking information once your order has shipped.

4.3 Delivery Timeframes

Estimated delivery times depend on your location and selected carrier. Delivery estimates are provided for informational purposes and are not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our reasonable control.

4.4 International Orders

We accept international orders. The buyer is solely responsible for any customs duties, import taxes, or fees levied by the destination country. Gluonme Store is not responsible for delays resulting from customs processing.

4.5 Lost or Damaged Shipments

If your order arrives damaged or is confirmed lost in transit, please contact us at [email protected] within 7 days of the estimated delivery date. We will work with you to resolve the issue through replacement or refund as appropriate.

5. Returns & Refunds

5.1 Return Eligibility

We accept return requests within 30 days of the confirmed delivery date. To be eligible for a return, items must be unused, in their original condition, and in original packaging where applicable.

5.2 Non-Returnable Items

Items that have been used, assembled, or damaged after delivery are not eligible for return. We reserve the right to decline return requests that do not meet these criteria.

5.3 How to Initiate a Return

To start a return, please email [email protected] with your order number and the reason for the return. Our team will respond within 2–3 business days with return instructions. Do not ship items back without prior authorization.

5.4 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or fulfillment error on our part. In those cases, we will provide a prepaid return label.

5.5 Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

5.6 Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please initiate a return for the original item and place a new order.

6. Contact Us

If you have any questions regarding these legal policies, your order, or your rights as a customer, please reach out to our support team. We are committed to responding to all inquiries within 2 business days.

These policies are effective as of April 29, 2026. Kairos Learning Solutions LLC (Entity File No. 202017110203) operates Gluonme Store and is legally responsible for all business conducted through gluon-me.com. We reserve the right to update these policies at any time; the “Last updated” date at the top of this page will reflect any revisions.